Our commitment
CIENEL Insurance Group is committed to making this website accessible to everyone, including older adults and people with disabilities. Our primary audience is people ages 60 to 75 who browse on both mobile and desktop devices, many of whom may have specific accessibility needs.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This includes ensuring sufficient visual contrast, readable font sizes, keyboard navigation, and compatibility with assistive technologies such as screen readers.
Standards applied
This site was built following WCAG 2.1 Level AA guidelines. The principles guiding its design are: perceivable (content is presented in ways users can perceive), operable (components are navigable and operable), understandable (content and interface are understandable), and robust (compatible with current and future assistive technologies).
Practices applied include: semantic heading hierarchy (H1, H2), ARIA attributes where appropriate, alternative text on images, WCAG-compliant color contrast, minimum body text size of 18px, and keyboard navigation available on all interactive controls.
Technologies tested
This site has been evaluated on the following technology combinations: Chrome + VoiceOver on macOS, Safari + VoiceOver on iOS, Chrome on Android with TalkBack, and Firefox on Windows with NVDA. Evaluation includes keyboard navigation, screen reader content reading, and visual contrast verification.
We recognize that accessibility is an ongoing process. Every new feature we add to the site goes through an accessibility review before publishing. If you find a barrier we have not identified, we want to hear about it.
Report an accessibility issue
If you encounter an accessibility barrier on this site — something you cannot read, navigate, or use — please write to us. We want to know and fix it.
You can contact us by email or WhatsApp using the links below. Describe the issue you encountered and the page where it occurred. We are committed to responding within a reasonable timeframe and working toward a solution. Every person deserves access to Medicare information without barriers.